Frequently asked questions
Everything you need to know about renting on Rentzy.
Getting started
Is Rentzy really zero brokerage?+
Yes. You connect directly with owners and tenants. We never charge brokerage on any listing.
Do I need an account to browse?+
No — browsing listings and the tenant community is open to everyone. You need a free account to post a listing, post a requirement, save favorites, or chat with owners.
How do I list my property?+
Sign in, then use 'List Your Space'. Fill in the details — our team reviews every listing before it goes live to keep the platform safe.
Safety & verification
How are listings verified?+
Every listing is manually reviewed before publishing, and owner profiles go through a verification step. Verified listings carry a green badge.
Why is my edit not showing?+
Any change to a live listing is re-reviewed by our team before it goes public. The previous approved version stays visible until the edit is approved.
What if I find a fake or rented listing?+
Use the 'Report' button on any listing. Our team reviews reports and takes down anything that violates our rules.
Contact & membership
How do I contact an owner or tenant?+
Depending on their preference you can chat in-app, reach them on WhatsApp, or unlock their phone number with a membership. Contact details stay protected until then.
What does a membership include?+
A membership unlocks a set number of verified contact numbers plus unlimited chat, so you can reach owners and tenants directly.
Can I mark my listing as rented?+
Yes. From your dashboard you can mark a listing as rented/closed anytime, and it will stop appearing in search.
Tenant community
What is the tenant community?+
It's a public feed where seekers post what they're looking for — budget, area, preferences. Only first names are shown. Owners browse it to find and connect with genuine tenants.
Is my information private?+
Only your first name and requirement details are public. Your phone and email stay hidden and are only shared through the contact/chat flow you choose.
Still have questions?
Our support team is here to help.